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FAQ
FAQ
1. What services do you provide for stage equipment and pro audio sourcing?
1. What services do you provide for stage equipment and pro audio sourcing?
We offer complete end-to-end supply chain and product lifecycle management for stage equipment, professional audio, lighting, musical instruments, trussing, and accessories. Our services include supplier auditing, new product development (OEM/ODM), factory sample testing, mass production monitoring, and global export logistics.
We offer complete end-to-end supply chain and product lifecycle management for stage equipment, professional audio, lighting, musical instruments, trussing, and accessories. Our services include supplier auditing, new product development (OEM/ODM), factory sample testing, mass production monitoring, and global export logistics.
2. Can you develop custom stage or audio equipment (OEM/ODM)?
2. Can you develop custom stage or audio equipment (OEM/ODM)?
Yes, we fully support custom OEM and ODM manufacturing. We work directly with certified production partners to customize product specifications, housing designs, acoustic tuning, hardware interfaces, branding, and protective road cases based on your target market's requirements.
Yes, we fully support custom OEM and ODM manufacturing. We work directly with certified production partners to customize product specifications, housing designs, acoustic tuning, hardware interfaces, branding, and protective road cases based on your target market's requirements.
3. How do you perform quality control and sample testing before mass production?
3. How do you perform quality control and sample testing before mass production?
Every new product undergoes a strict three-phase quality control (QC) process:
Every new product undergoes a strict three-phase quality control (QC) process:
Sample Testing: Acoustic evaluation, thermal/electrical safety checks, and durability stress tests on initial prototypes.
Sample Testing: Acoustic evaluation, thermal/electrical safety checks, and durability stress tests on initial prototypes.
In-Production Inspection: Line checks during manufacturing to ensure raw material consistency and component quality.
In-Production Inspection: Line checks during manufacturing to ensure raw material consistency and component quality.
Pre-Shipment Inspection (PSI): Functional checks, power tests, and packaging drop-tests before final container loading.
Pre-Shipment Inspection (PSI): Functional checks, power tests, and packaging drop-tests before final container loading.
4. Are your stage lighting, audio, and trussing products internationally certified?
4. Are your stage lighting, audio, and trussing products internationally certified?
Yes. We ensure all manufactured products comply with necessary international safety and quality standards, including CE, RoHS, FCC, UL, and TUV certification (specifically for aluminum trussing and rigging hardware) required for entry into North American and European markets.
Yes. We ensure all manufactured products comply with necessary international safety and quality standards, including CE, RoHS, FCC, UL, and TUV certification (specifically for aluminum trussing and rigging hardware) required for entry into North American and European markets.
5. What is your typical Minimum Order Quantity (MOQ)?
5. What is your typical Minimum Order Quantity (MOQ)?
Our Minimum Order Quantity (MOQ) depends on the product category:
Our Minimum Order Quantity (MOQ) depends on the product category:
Standard Audio/Lighting Gear & Accessories: Low MOQ (often starting at 10–50 units).
Standard Audio/Lighting Gear & Accessories: Low MOQ (often starting at 10–50 units).
Custom OEM/ODM Development: Higher MOQ based on component tooling and manufacturing setup requirements.
Custom OEM/ODM Development: Higher MOQ based on component tooling and manufacturing setup requirements.
We also support small-batch sample orders for testing and market evaluation prior to full production.
We also support small-batch sample orders for testing and market evaluation prior to full production.
6. What audio, lighting, and stage accessory categories do you cover?
6. What audio, lighting, and stage accessory categories do you cover?
We cover seven primary product sectors:
We cover seven primary product sectors:
Pro Audio & Microphones: Speakers, DSP processors, wireless mic systems, and IEMs.
Pro Audio & Microphones: Speakers, DSP processors, wireless mic systems, and IEMs.
Stage Lighting: Moving heads, PAR lights, DMX controllers, and stage FX.
Stage Lighting: Moving heads, PAR lights, DMX controllers, and stage FX.
Rigging & Structures: Aluminum truss systems, crank stands, and mounting hardware.
Rigging & Structures: Aluminum truss systems, crank stands, and mounting hardware.
Cables & Power: OFC audio/DMX cables, connectors, and power distribution boxes.
Cables & Power: OFC audio/DMX cables, connectors, and power distribution boxes.
Musical Instruments & Accessories: Backline gear, electronic instruments, and flight cases.
Musical Instruments & Accessories: Backline gear, electronic instruments, and flight cases.
7. How long does product sample development and mass production take?
7. How long does product sample development and mass production take?
Sample Delivery: Standard product samples typically take 7–14 days, while custom OEM prototypes take 20–30 days.
Sample Delivery: Standard product samples typically take 7–14 days, while custom OEM prototypes take 20–30 days.
Mass Production: Standard lead time for mass production is 25–35 days after sample approval and deposit confirmation, depending on order volume and component availability.
Mass Production: Standard lead time for mass production is 25–35 days after sample approval and deposit confirmation, depending on order volume and component availability.
8. How do you handle international shipping and export logistics?
8. How do you handle international shipping and export logistics?
We manage the entire export shipping process, offering flexible incoterms including FOB, CIF, DDP (Delivered Duty Paid), and EXW. We coordinate freight forwarding (Ocean, Air, and Express), customs clearance, and local warehouse delivery to provide a seamless door-to-door experience.
We manage the entire export shipping process, offering flexible incoterms including FOB, CIF, DDP (Delivered Duty Paid), and EXW. We coordinate freight forwarding (Ocean, Air, and Express), customs clearance, and local warehouse delivery to provide a seamless door-to-door experience.
9. How do you handle defective products or warranty claims?
9. How do you handle defective products or warranty claims?
All products come with a standard 12 to 24-month manufacturer warranty. In the event of a defective unit, we provide replacement components, technical troubleshooting support, or full unit credits/replacements on your subsequent order upon receiving video or technical diagnostic reports.
All products come with a standard 12 to 24-month manufacturer warranty. In the event of a defective unit, we provide replacement components, technical troubleshooting support, or full unit credits/replacements on your subsequent order upon receiving video or technical diagnostic reports.
Partnerships with you:
Partnerships with you:
- Distribution & Agency
- Supplier Collaboration
- Joint Project Development
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